Towing in a flash

1. You must use the services of the towing company retained on exclusive contract by the MTQ.

2. It is preferable to wait in your car until help arrives.

3. The basic towing rate includes towing of your vehicle within a 10 km radius. Beyond this distance, an additional amount will be charged (see the rate chart).

4. Modes of payment accepted:

• Cash;
• Credit card;

The towing more in detail

The exclusive towing service in the Greater Montréal region primarily exists to assure your safety and that of all highway users. It also offers the advantage of improving traffic flow. This is why the Ministère des Transports du Québec (MTQ) has established this service, which is an essential link in the Greater Montréal highway traffic management system.

What is exclusive towing ?
This service means that towing a vehicle stopped on a clearly established road network (see map on the back of this leaflet) can only be done by one of the towing companies contractually retained by the MTQ. The quality and efficiency of the service are thus improved. Over 45,000 users resort to the exclusive towing service each year.

This logo servees to identify the towing compagnies   contractually retained by the Ministère des Transports.

• Rights and obligations the user
  
  
• Rights and obligations the towing company
  
  
• How can we find you ?
  
  
• To report an incident
  
  
• Rate Chart
  
  
• Modes of payment
  
  
• For any questions or comments about this service
  
  

Rights and obligations the user

On the highway network covered by the exclusive towing service, you must use the services of the towing company retained by exclusive contract.

You are not obligated to do business with a garage recommended by the tow truck driver. It's your decision where your vehicle will be towed. However, depending on circumstances it might take longer to intervene for a long distance towing in order to assure the availability of tow trucks in the exclusive territory. In this case, you will be driven without additional charges to the towing company's base of operations until a tow truck becomes available.

The basic rate includes towing of your vehicle within a 10 km radius. It also allows you to have it towed to the towing company's base of operations and have access to a free parking space for six hours. If you wish, you may then call the towing company of your choice.

Rights and obligations the towing company
The towing company undertakes to provide you with rapid, safe, courteous, quality service, in accordance with the standards established by the MTQ.

It also undertakes to provide you with a bill, in accordance with the MTQ's requirements, that adheres to the rate chart presented in this page. (Rate subject has change without notice on this page)

How can we find you ?

When an incident occurs on one of the traffic lanes covered by the exclusive towing service, it is reported to the Traffic Management Service Centre of the MTQ in one of the following ways:

• by means of one of the many surveillance cameras installed on the highway network;
• by one of the MTQ's highway patrollers;
• by a highway user.
• by a Sûreté du Québec officer;

The Ministère des Transports employee sends immediately to the location appropriate help to protect and assist you.

To report an incident

What if you witness an incident or your vehicle breaks down on the highway network covered by the exclusive towing service ? You can report a situation that requires a tow truck's assistance by calling the toll-free emergency line. At any time, you can call 310-4141 or *4141 if you have a cell phone.

Rate Chart (plus taxes)

Update is: November 2006
^{(Rate subject has change without notice on this page)}

CURRENT UPDATE...

Modes of payment

You can pay the tow truck driver with your credit card or by any other mode of payment accepted by the towing company. Don't forget to keep a copy of your bill.

What if you're a member of an automobile club, or have private towing insurance or insurance obtained with the purchase of your vehicle ? You can be reimbursed for all or part of the cost, depending on the general policy of your association or your insurer. The mode of billing and the exclusive towing rates are well known to these associations and companies.

For any questions or comments about this service

Ministère des Transports du Québec
640, av. Viger Ouest
Montréal (Québec) H3C 3S8

(514) 873-5452
dtim.commentaires@mtq.gouv.qc.ca