Remorquage Charrette can count on steady and qualified staff of 45 regular employees, to which are added a few part-time employees. Every new staff member is trained by an experienced employee over a minimum period of 7 days in order to teach him rudiments of the trade: customer approach, towing and vehicle retrieval. The operators are supervised by two experienced supervisors who ensure the quality of the work done and a dispatcher is continuously there to see to that the resources are well managed.

The company has developed a benchmark of competences in the trade of tow operators, in order to help its employees to improve themselves. Punctual formations are also organized in order to maintain a high level of professionalism.

Other than the tow operators, mechanics ensure a continuous maintenance of the vehicles of the fleet. The administrative and management personnel are there to ensure that the whole company is well supported.

Charette adopted a style of family management and was able to develop a strong spirit of collaboration and effectiveness. It is one of the few companies of the trade to offer social benefits to its employees.